Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an On‑site Customer Support specialist to work closely with account management and cross‑functional teams within the organisation to help in the provision of on‑site services, product distribution, problem‑solving solutions, technical support, and to maximise business opportunities for both CEC and the end‑customer.
Responsibilities:
Develop a strong working relationship with on‑site customers and provide the highest level of customer service
Delivery of products to various locations around client site
Goods Receiving to include checking, counting, and put‑away of stock
Picking and packing customer orders to agreed timeframes and order turnaround times
Management of stock levels around site to ensure required levels are maintained
Stock checks and cycle counting of products in warehouse with pro‑active approach to maintaining stock accuracy
Work with a computerised WMS and other systems
Proactive approach to identify both problems and solutions
Support of project roll out, on‑going objectives, and critical customer requirements
Flexibility to perform other duties as required
Use of company vehicles and forklift
Manage project deliverables and tasks to completion within specified timeframes
Troubleshooting and fix of hardware where trained and appropriate
Perform manual repairs when necessary, in line with procedure and guidance
Install and movement of equipment as required
Work with a series of computerised systems
Skills and Experience Required:
Flexible, reliable, hardworking with a positive attitude and strong work ethic
Can use own initiative and comfortable working in a fast‑paced environment
Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer service
Strong technical ability
Excellent attention to detail and accuracy
Problem solving aptitude
Full Irish driver’s licence desirable
Forklift experience desirable
Prior experience using stock control systems such as SAP, or similar systems
Cleanroom experience is desirable, but not essential
Strong interpersonal and communication skills
Tech‑savvy / Mechanically minded individual with experience troubleshooting software and hardware issues is a distinct advantage
2-3 years’ experience in a similar role preferred
#J-18808-Ljbffr