Job Title: Customer Advisor
Location: Greater Belfast Area – Free staff bus from the city centre and free staff car parking
Duration: Permanent
Hours: 37 hours per week – Monday to Friday, 8.30am–5.00pm, with one evening per week until 7.00pm (paid as overtime or worked as a later start)
On behalf of our client, an award-winning organisation employing over 2,500 people across Northern Ireland, we are delighted to be recruiting 3 Customer Advisors to join their Customer Services team.
This is a busy frontline role supporting customers via telephone and email. You will handle queries, coordinate appointments, respond to emergencies, and process essential documentation while delivering professional, empathetic and high-quality service at all times.
If you enjoy helping people and thrive in a team-focused environment, this is an excellent opportunity to build a long-term career within a respected organisation.
What You Can Expect
Competitive Pay & Progression
Starting hourly rate of £12.86, rising to £13.38 after 12 months
Paid overtime opportunities available
Annual pay review every April
Work–Life Balance
20 days annual leave plus 11 bank holidays, increasing with service
No weekend working
Latest finish 7pm (one evening per week only)
Free staff transport from the city centre
Free on-site car parking
Security & Benefits
Company pension scheme from day one, with matched contributions up to 6% (subject to criteria)
Life assurance
Private medical insurance (subject to qualifying criteria)
A large and diverse workforce with career development opportunities.
Essential Criteria
Minimum of 5 GCSEs (Grade A–C) or equivalent, including English and Maths at Grade C or above
At least 2 years’ experience in a high-volume contact centre OR 3 years’ experience in retail
Excellent IT and communication skills
Ability to multitask and work both independently and as part of a team
Applicants must have the permanent right to work in the UK (no sponsorship available)
This is a permanent opportunity with a secure and growing organisation that genuinely invests in its people. Please note that applicants must have the permanent right to work in the UK, as sponsorship is not available for this role.
How to Apply
If you wish to apply or would like more information, please email your CV to
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details
If this opportunity isn’t quite right for you but you are seeking a new role, we would still welcome your enquiry
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer