Ready for take off? Join Swissport for an exciting career in aviation.Working at Swissport Cargo based atShannonairport with ability to travel and support the operation based at Cork airport. There are so many different faces and one thing is for sure, there is never a dull moment.As a Cargo Clerical Supervisor you will play a vital role in our warehouse and airport operation and provide efficient and effective local administrative support.If you enjoy working with people in a dynamic environment, join usResponsibilitiesJOB SUMMARYTo motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.Job ResponsibilitiesSupervise/allocate tasks including reporting absences and overtime.Plan and deploy resource to meet customer and operational requirementsDevelop an open feedback culture by managing the performance of employees and ensure workplace standards are maintainedEnsure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experienceComply with all relevant legislation as well as airport authority and carrier security requirementsComply with Swissport policies, procedures and processesMaintain up-to-date manuals and documentation as requiredBuild and maintain relationships with customers and airport authoritiesEncourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reportsEnsure compliance with Swissports Standard Operating Procedures (SOP's)Resolve conflict and irregularities and take appropriate actionOn the job guiding, coaching and mentoringSigning off break/build documentationOther duties as assignedQualificationsQUALIFICATIONS AND COMPETENCIESIn possession of at least three GCSE's / O LevelsFlexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)Ability to speak and understand the English languageAbility to travel to the airport at times when public transport is not availableExcellent communication skills (written and verbal)Able to work as part of a team in a challenging environmentPrevious experience working in an aviation environment is desiredDemonstrable supervisory experience for at least three yearsExcellent organisational and planning skillsExcellent oral and written communication skillsA full driving licenceProficient in Microsoft Office and able to learn relevant computer systemsAbility to follow processes and procedures and apply flexible approach when requiredCommitment to continuous improvementCAREER PROGRESSIONSatisfactory completion of three years continuous service (typically)Attainment of competency in all basic, intermediate and advanced tasks and dutiesUnderstanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this roleFurther progression / promotion - subject to successful application to job vacancies arising.Job DescriptionKEY PERFORMANCE INDICATORSCustomer satisfaction recorded through compliments received / complaints minimisedAll documentation / data input completed accurately and on timeQuantity of Airway Bills / Worked Hours target met and exceededDeparture of Flight Messaging targets met and exceededTASKS & ACTIVITIESAll tasks and activities up to and including Grade C3 plus the following mandatory fields:Ensure Compliance with all Swissport Operating Procedures (including site safety rules)Ensure compliance with all Unifirm and PPE RequirementsIssue Employee Recognition Notices as and when requiredOn-the-job guidance and coaching / Mentoring and Assessment of staffSatisfactorily completed Supervisory skills course or Competent Supervisory SkillsSupervise Emergency ProceduresSupervise all Operations for which the job holder is responsibleStand-in for Supervisor or Equivalent as required (ad hoc / short term basis(NOTE: Details contained in this job description are not exhaustive or intended to restrict the scope of the job but define minimum expectation in the position and may vary depending on location and local customer requirements and/or custom and practice)