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BusinessPerformance & Value Realisation Manager - Customer, Transformation & Digital
Vacancy Number: *****
Category: Business
Job Type: Full-time
This role is part of the ESB Networks Transformation Office and strengthens the link between transformation portfolio and business value by driving effective business engagement, and adoption across the organisation.
It translates complex data into actionable insights, supports leaders in understanding performance outcomes, and ensures new capabilities are embedded and sustained.
Key Responsibilities
Ensure effective business engagement across the business manager and teams
Build strong relationships, promoting alignment, trust, and collaboration between the transformation programme and the business teams.
Direct business readiness and rollout activities, ensuring sequencing, coordination and a focus on end-user needs.
Oversee adoption and training plans, ensure effective learning and act on user feedback.
Collaborate with key stakeholders to validate benefits, establish baselines, track adoption and confirm value delivered.
Work with the Transformation Office to develop and oversee value realisation plans, including benefits hypotheses, measurement methodologies and reporting cycles.
Identify, assess and manage risks and dependencies affecting adoption and value realisation.
Track KPIs, provide performance insights and value realisation reports to business leaders that connect transformation progress to value realisation and enhanced business performance.
Partner with business leaders and the transformation team to identify further opportunities to enhance business capabilities and business performance.
Experience and Qualifications
10 years' experience in areas such as business performance, strategy and/or transformation with a track record of delivering measurable outcomes.
Demonstrated experience in benefits management or value realisation, including developing baselines, KPIs, and performance reporting.
Strong analytical and commercial acumen, able to interpret data and translate insights into decisions and recommendations.
Proven ability to support digital and data-enabled change.
Experience working within programme/portfolio environments, including risk and dependency management.
Ability to lead through influence, work across multiple teams, and operate effectively in complex, multi-stakeholder environments.
Background in business readiness, change adoption, or implementing new digital tools/processes at scale.
Degree in business, finance, data/analytics, organisational change, or a related field (or equivalent practical experience).
Strong proficiency in interpreting data and using performance or reporting tools (e.g., Excel, Power BI, analytics platforms).
Demonstrated experience in business performance at a middle management level.
Clear evidence of continuous professional development in areas such as digital, data, leadership, or business performance.
Location
This position will be based in Dublin (with flexible/Hybrid working)
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting To
Head of Customer, Transformation and Digital
Why Work with Us?
Opportunity to lead Ireland's transition tonet zero carbon future
Career developmentthrough mentoring andtraining
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Access to staff well-being programs
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
€68,000 to 101,000 per annum
Closing Date
17th February ****
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer.
We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******.
About ESB
Join us in our mission to achieve a net-zero electricity system by ****.
ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy.
Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
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