At MAWDY, we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.Our company is a market leader in providing claims handling services, assistance services and speciality risk products. We are looking for an enthusiastic, motivated, team driven individual to join our claims department as a Warranty Claims Administrator. As a team, and individually, we are expected to meet targets set by the Company to ensure we are providing our clients and customers with a first-class service. The successful candidate for this role will be working on their own initiative, have some autonomy in their role, be involved with liaising with claimants in person, by either phone or written communication.35 hours a week, core business days are Monday to Friday from 9.00am to 5.00pm with a 1 hour unpaid rest period for lunch. These hours may change if required in order to meet business requirements. This position is a full-time position based in the office.What you'll do:Support Claims and Sales functions in regard to system administration, documentation, invoicing and reporting requirements.Develop a full knowledge of all MAPFRE Warranty and Specialty Risks Products and SystemsAdhere to all regulatory requirements, including but not limited to the Consumer Protection Code, Minimum Competency Code, General Data Protection Regulation and Insurance Distribution RegulationWhere required;Input first notifications of loss and keep accurate records of all calls/communicationsissue documentationHandle incoming claims customer service enquiries from motor dealers and customers relating to our motor warranty or specialty risks productsProcess requests for policy amendment and cancellation, and liaise with accounts dept. on paymentProcess outstanding invoices in respect of repairs completedManage return correspondences from incorrect email/postal addressesEnsure all claim payments are processed within 10 working days of invoice submissionCompleting all administrative and filing dutiesPositively contribute to the team's effectiveness, continuous improvement and overall successThis list is not exhaustive and some duties may fall outside this scopeWhat We're Looking for:Successful candidate must be willing to achieve or working towards APA qualificationMinimum of 1 years' claims experience preferableReview and approve invoices from repairers, verifying costs and processing for paymentAbility to use their own initiative and make good decision when under pressure in the best interests of both the customer and businessExcellent written and verbal communication skillsGood planning and organisation skills in order to meet timescalesGood numerical skills and literacy skills including Microsoft Office suiteTechnical knowledge of typical insurance products a distinct advantageA good knowledge and understanding of the insurance market, the basic insurance principles and regulations, is preferredA working knowledge of AMA our claims management system would be beneficialAPA or CIP qualification a distinct advantage. However, if you are not APA/CIP qualified this role may still be for you. As MAWDY is regulated by The Central Bank of Ireland, our employees are required to meet minimum competency requirements. We are with you every step of the way and will support and cover the cost of you becoming qualified to empower you in your role as claims administrator and to deliver to our customers a positive experience.Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee's fitness and probity.What we offer:Enhanced Annual LeaveService daysTime and attendance quarterly rewardsAPA / CIP trainingFree Motor Rescue and European Travel InsuranceHealth insurance discount20% discount on all other travel insurance outside EuropeDeath in Service BenefitCity centre office location, handy for public transportGym discount membership with Snap Fitness & Active FitnessBike to work schemeEmployee Assistance ProgrammeTravel PassOpportunity to work with a global company based in over 35 countriesVibrant workplace culture including a sports & social club, book club, inclusive holiday celebrations and regular office events that bring our team togetherWellbeing ProgrammeJob Types: Full-time, PermanentBenefits:Additional leaveBike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountSick payWellness programWork Location: In person