Sales & Events Agent (Maternity Cover) - 5* Luxury Hotel
We are currently recruiting for a
Sales & Events Agent (Maternity Cover)
to join our team at Ashford Castle.
Location:
Cong, County Mayo, Ireland.
Working pattern:
5 days over 7 days (including some weekends and Bank Holidays).
What's in it for you?
Professional, award-winning training and development opportunities.
Discounted accommodation rates across the Red Carnation Hotel Collection.
Employee recognition events.
Discounted rates with local businesses and third-party service providers, including Estate Activities.
Heavily subsidised accommodation (subject to availability).
Free meals while on duty.
Complimentary dry cleaning of business attire.
Recommend-a-friend and family bonus scheme.
Two paid volunteering days per year.
Holiday allowance increasing with length of service, up to 25 days.
Hotel-based recognition incentives.
Free access to the Employee Assistance Programme.
Key Responsibilities as a Sales and Events Agent:
Maintain and update travel advisor and agency records, supporting sales activity and post-trip follow-up.
Prepare customised sales and group proposals based on client requirements.
Coordinate guest, VIP, media and influencer itineraries prior to arrival.
Manage correspondence with travel advisors, partners and guests via email and phone.
Support VIP requests in the absence of senior leadership.
Assist with individual and group reservations, including rooming lists, dining, activities and special experiences.
Prepare and update event and function documentation to ensure seamless delivery.
Collaborate with internal teams (Sales, Marketing, Revenue, Front Office, F&B, Operations) for smooth execution of stays and events.
Compile monthly sales and production reports to track partner and event performance.
Support marketing initiatives including advert briefs (print and radio).
Take ownership of enquiries from initial contact through to completion, ensuring exceptional service throughout.
What are we looking for?
Previous experience in sales, event coordination, or a similar role in the hospitality or events industry.
Excellent organisational skills and the ability to multitask and prioritise effectively.
Strong communication skills, with a focus on customer service and attention to detail.
Ability to work well under pressure while maintaining high standards of service.
A proactive, self-motivated individual who takes initiative and thrives in a fast-paced environment.
Strong negotiation skills with an understanding of budget management and profitability.
A positive attitude with the ability to work effectively as part of a team and build relationships with clients and suppliers.
A genuine passion for hospitality and creating memorable experiences for guests.
Committed to creating an inclusive environment for all employees.
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