Job Description · Management of incoming and outgoing post across the company and maintaining trackers across all mandates.
· Progress customer lettering requirement aligned to inbound/outbound post and email requests.
· General loan administration such as issuing mortgage statements, redemption statements and account amendments - Executing Account Settlements and Account Closures · Mailbox management across a variety of mailboxes, both internal and external.
· Performing QA on colleagues' outputs to align with the four-eye process where other team members perform this role.
· Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements · Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required.
· Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk.
· Ensure all company processes and procedures are carried out within appropriate timeframes.
Qualifications · Previous loan servicing or banking experience preferable · Relevant APA qualification welcome · Excellent communication skills, both written and verbal · Attention to detail and accuracy · Maintaining good interpersonal relationships · Positive engagement with change initiatives · Consistently demonstrates that "the customer is at the heart of everything we do" by ensuring that customer impact is considered in the course of all BAU activity · Ability to react and deal with change in a fast-moving environment · Proven abilities working with word, excel, power point tools to support outputs for approval/review · Working as part of a team to achieve common goal.
Supporting colleagues and providing advice and/or contribute to problem solving sessions as required Additional Information D I statement