Job Description
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and providing expert product advice.
Key Responsibilities:
* Customer Service: Deliver excellent customer service through various communication channels, including phone, email, and in-person interactions.
* Product Knowledge: Maintain up-to-date knowledge of products and services, and provide expert advice to customers.
* Store Maintenance: Ensure the store is well-maintained, organized, and visually appealing at all times.
* Point-of-Sale Transactions: Process transactions efficiently and accurately, handling cash, card, and credit sales.
* Security Procedures: Follow established procedures to ensure the security of cash and stock.
* Team Support: Collaborate with colleagues across different departments to achieve common goals.
Requirements
* Excellent Communication Skills: Strong verbal and written communication skills to interact effectively with customers and colleagues.
* Product Knowledge: Ability to learn and maintain knowledge of products and services.
* Organizational Skills: Organized and efficient in managing tasks and responsibilities.
* Teamwork: Ability to work collaboratively as part of a team.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.