Our vision is to provide top-class service and support to the agricultural industry. As a Field Service Engineer, you will play a key role in achieving this goal by delivering exceptional technical expertise and solutions to our customers.
The ideal candidate for this position will have a Level 6 Diploma or relevant technical certification/trade in a mechanical, electrical, or related field. A full, clean driving licence is also essential. You should be able to demonstrate excellent technical and mechanical knowledge, with strong problem-solving skills and attention to detail.
Your responsibilities will include installation & service of Automatic equipment, ensuring machine installations are carried out to the highest standard. You will also provide excellent customer support through on-call service with the Service Team, identify and troubleshoot issues on site in a timely and effective manner, plan and schedule farm installations, organise and manage the servicing of machines, and cooperate with the Technical Team and share information across the organisation.
You will also build a good relationship with new and active customers, identify and react to customer needs, and give feedback on customer requirements. Additionally, you will ensure Installations and Service Records are kept through company CRM System, manage inventory of spares and consumables in company service van, and ensure strict adherence to all Health and Safety Rules & Procedures.
* We are looking for someone who is self-motivated, responsible, and willing to travel throughout Munster.
* Agricultural knowledge and background is desired, particularly in the dairy sector.