Join Capita Ireland as a Customer Payment Advisor – Immediate StartAre you passionate about delivering outstanding customer service?Do you enjoy solving problems and making a real difference in people's day?We're looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 talented colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector.What's in it for you?Be part of a supportive and energetic teamWork on meaningful customer interactionsDevelop your skills in a fast-paced, rewarding environmentStart your journey with us immediatelyLocation RequirementTo be eligible for this role, you must currently reside within the Republic of Ireland. This is essential to meet our operational and compliance requirements.If you're ready to take the next step in your career and make a real impact, we'd love to hear from youJob title:Irish Speaking Customer Payments AdvisorJob Description:Job Title:Irish Speaking Collections Advisor - Hybrid WorkingSalary & Benefits:€29,080 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many moreShift:You'll be working on rotational shifts covering the period Monday to Friday between 8am-10pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.Training & Grad Bay:You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.Work Location:You will work from home and our office in Little Island, our office address is:Capita Customer Solutions2 Eastgate RdCastleview, Little IslandCo. CorkT45 EK50Your duties will include:Handling inbound and outbound calls to customersContacting customers who have outstanding debt on their accountAssist customers by ensuring they are back on track with outstanding paymentsSetting up payment plans for customersSetting up Direct DebitsCalculating outstanding debt amountsTaking payments from customersTaking customers through their account, providing a breakdown of their account.Explain debt to each customer and how this is made up and what is outstanding/owingTaking customers through steps to get their account back up to date and on trackTrying to avoid customers being disconnected by offering solutions to make paymentsRequired experience:Fluency in the Irish languagePrevious experience working in similar environment and ideally within a customer collections roleAble to work comfortably to targetsBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sMS Excel skillsShowing excellent PC and data entry skills with the ability to use multiple systems at any one timeBringing a proactive attitude with the ability and ambition to develop role in the futureRole Benefits:22 days holidays plus bank holidaysOpportunity to buy additional holidaysAccess to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your WellbeingCost of eyecare vouchers for eye examinations and money towards glasses if requiredAccess to Capita pension schemeAccess to Employee Assistance ProgrammeLife Assurance BenefitCycle2Work SchemeThe Recruitment ProcessOnce you've submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you'll be invited to interview with our team.Interested?If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from youCEOFFICEHIGHLocation:Little Island,IrelandTime Type:Full timeContract Type:Permanent