Job Title: Customer Service Advisor
Location: Dublin, County Dublin, Ireland
Contract: Full time / Permanent
Hours: 37 hours per week
Client / Employer: Occupop
Job Summary
The Customer Service Advisor provides an excellent level of customer service over the phone, assisting with any maintenance issues which may arise. This is a great opportunity for customer service advisors to further develop their IT, administration, and customer service skills in a fast‑paced environment. For the right candidate this position is an entry level role with a clear career progression path to working within one of Ireland’s largest voluntary housing bodies.
Responsibilities
Answer all repairs telephone calls and deal with enquiries in the appropriate response times.
Provide best‑in‑class customer service, give clear solutions to customer queries, and handle queries and complaints in a professional, courteous and helpful manner.
Gather data and collate reports on all aspects of repair activity.
Assist with general administrative duties including filing, processing invoices and taking meeting minutes.
Use a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents, and maintain presentations, records, spreadsheets and databases and charts.
Organise and store computer‑based information and maintain websites and internal databases.
Qualifications
At least one year's experience in a busy office administration role.
Excellent administrative skills and ability to produce pivot tables, spreadsheets, presentations and memos.
Excellent communication, interpersonal and relationship‑building skills.
Ability to work effectively as part of a team and independently.
Good organisational and time‑management skills.
Ability to handle sensitive and confidential information.
Commitment to working in a customer‑focused and solution‑oriented manner.
To participate on forums/working groups/committees as required.
Carry out any other reasonable duties as may be required from time to time.
Promote a culture which is supportive of excellent service delivery and meets Tuath Housing's vision, mission, and values.
Benefits
Attractive salary commensurate with experience
24 days annual leave
Organisational performance bonus
Generous pension scheme
Sick leave
Wellness allowance
Hybrid working
Bike‑to‑work scheme
Flexible working hours
Career development program
Employee assistance program
LinkedIn Learning licence
Car‑parking on site
Sports & Social Club
Work‑life balance package
Equal Opportunities
Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds.
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