Overview My client is hiring for a Customer Engagement Technology Centre of Excellence Manager (Co E) within the IT function of a large, complex organisation.Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityThe position is responsible for defining the strategic direction, architecture, and operational excellence of platforms that support customer engagement and digital experience.Working closely with Commercial Digital Transformation and business stakeholders, the role ensures that technology investments are aligned to business objectives and deliver tangible value.Key Responsibilities Leadership & Strategy Lead and develop a team of specialists across customer engagement platforms Define and maintain strategic roadmaps for customer engagement and digital platforms Establish and enforce architectural standards and governance Drive innovation and continuous improvement across supported platforms Platform Ownership Own the end-to-end lifecycle of Customer Engagement Platforms (e.g.SAP C4 C, SAP Emarsys, SAP Commerce) and Web Hosting Platforms (e.g.