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Job Description
Location: Mount Wolseley Hotel, Mountwolseley, Tullow
A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a Night Porter!
About Mount Wolseley
Mount Wolseley Hotel in Carlow, situated in the tranquil countryside of County Carlow, just one hour from Dublin City, is an exquisite 4-star Golf & Spa Resort Hotel perfect for both business and leisure. It features an 18-Hole Championship Golf Course, Sanctuary Spa, Leisure Club with a 20m Indoor Pool, and offers luxury accommodation with elegant interiors, modern amenities, and impeccable service.
Responsibilities
* Ensure daily operations are carried out in line with department and hotel standards.
* Provide high-quality service to guests at all times.
* Handle wake-up calls promptly and record them accurately.
* Manage guest requests regarding room allocation, including VIPs.
* Follow up with guests after check-in to ensure satisfaction.
* Adhere to hotel policies on cash handling and billing.
* Coordinate with housekeeping to meet guest requests.
* Participate in up-selling to promote higher-rated rooms.
* Answer phones, transfer calls, and take messages professionally.
* Set up and clean meeting rooms as needed.
* Maintain cleanliness of public areas and exterior gardens.
* Assist the porters team and support guest requests.
* Keep work areas clean and organized.
* Provide shift handovers and manage guest bookings.
* Assist in maximizing occupancy and rates daily.
* Support the Night Manager in financial controls and reporting.
* Post charges and follow banking procedures accurately.
Requirements
Skills/Experience: Ability to deliver warm, friendly, and efficient service; passion for operations; detail-oriented; excellent communication skills; ability to work under pressure; confident working independently and in a team.
Perks and Benefits
* Competitive hourly wage
* PRSA pension scheme
* Career progression opportunities
* Employee Assistance & Digital Wellness Programmes
* Complimentary meals and coffee on duty
* Discounted room and dining rates
* Refer-a-friend scheme
* Training and development
* Recognition schemes
About Windward Management
Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management, a leading hotel operator in Ireland with a portfolio of approximately 2,000 keys. Since 2007, Windward has been dedicated to delivering exceptional guest experiences and operational excellence.
Company Culture
Windward values respect, collaboration, and innovation. The company promotes professional growth, work-life balance, and an inclusive environment where contributions are celebrated.
Additional Information
* Closing Date: Tuesday 3rd June 2025
* Contract Type: Part-time
* Salary: Based on Experience
* Seniority Level: Not Applicable
* Job Function: Other
* Industry: Hospitality
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