You will be assisting customers on a daily basis through scheduling activities related to Installation requests, tech visits, hardware replacement, working closely with our installation partners and customer support colleagues.
Role Responsibilities:
* Single point of contact, ensuring that the customers requests are carried out on schedule;
* Coordinate activities between customer and installation vendor;
* Make sure the customer is comfortable with the product by checking the installations are complete and the platform up to date;
* Handle incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to understanding the different systems (CRM)
* Recognise the patterns for recurring matters and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level
Experience Required:
* Telematics background and experience in a customer-facing role;
* Experience with industrial systems, electronics, or similar hands-on work is a plus;
* Experience in Vendor Management and Scheduling Service Deployment activities would be appreciated;
* Fluent written and verbal communication in, English and another European language is a plus;
* Experience with CRM systems - Salesforce would be preferred;
* Strong communication and listening skills;
* Well-developed time management and prioritization skills;
* Structured can-do approach to open matters and tasks in a demanding environment;
* Methodical and conscientious documentation skills;
* Willingness to develop while identifying opportunities over self-reflection;
* Ability to work under pressure.
To arrange an initial interview, please apply today.