Background
A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings, which includes Application Management for hosted and non-hosted clients.
Responsibilities
Client assistance in optimal use of the system
User administration/privileges
Parameter configuration changes
System availability
Application and database performance tuning
Daily operational processing monitoring and support
Charles River IMS and database software patches
Charles River IMS version upgrades
Assistance with problem support and resolution
Business Continuity/Disaster Recovery assistance
Working with Charles River colleagues to smoothly transition new clients to production operation
Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River clients
Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services
Participation in the investigation, implementation, and operation of 3rd party tools to enhance, improve, automate, and streamline the delivery of the services
Periodic out of hours support and/or weekend work
Occasional travel to customer sites for planning and review meetings
Skills, Experience & Qualifications Required
Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS)
Proven ability to partner with various internal departments to deliver superior customer service
Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
Experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity is preferred
Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths, or Statistics is preferred
Minimum of 3+ years’ relevant industry experience
Equal Opportunity Employer
State Street is an equal opportunity and affirmative action employer. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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