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Operational excellence manager

Dublin
beBeeoperations
Operational excellence manager
Posted: 13 August
Offer description

Job Title: Operational Excellence Manager


About the Role:

* The successful candidate will be responsible for overseeing day-to-day operational activities, including policy administration, premium collection, claims coordination, and customer query management.

* They will manage relationships with insurers, ensure service levels are delivered across underwriting partners, and support compliance with regulatory frameworks in Ireland and the UK.

* This role involves monitoring and enhancing internal processes and operational systems to drive performance and efficiency across all functions.

* The Operations Manager will lead and support a small team, promoting a culture of accountability and continuous improvement.


About You:

* A minimum of 5 years' experience in insurance operations is required, preferably within general insurance and/or group life.

* You should have a strong understanding of delegated authority arrangements, SLA delivery, and third-party relationship management.

* Familiarity with regulatory requirements in both Ireland and the UK is essential.

* You should be comfortable working in a lean team, taking a hands-on approach where needed.

* A proven ability to lead or mentor a team and work cross-functionally with finance, compliance, and executive stakeholders is necessary.


Candidate Requirements:

* Professional qualifications such as CIP or ACII are desirable.

* You should be commercially aware with a strong focus on quality, delivery, and operational integrity.

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