Customer Service Team Member
Job Description:
As a Customer Service Team Member, you will be responsible for providing exceptional customer experiences through a helpful, friendly, and knowledgeable approach. You will work closely with the Shop Manager and team to ensure the smooth running of the store and maintain high standards throughout the day.
Key Responsibilities:
* Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager, including opening and closing the shop, managing and guiding the shop team, cash management procedures, and accepting bets as per procedure.
* Provide an outstanding customer experience for customers through a helpful, friendly, and knowledgeable approach.
* Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
* Work under pressure and remain calm while constantly looking for ways to improve yourself and the shop.
Required Skills and Qualifications:
* Customer service focused.
* Operate with trust and integrity.
* Flexibility as the business operates 7 days a week.
* Be adaptable to the shop environment.
* Great attention to detail and strong numeracy skills.
* An enthusiastic people person who can work on own initiative and as part of a team.
* A keen interest in the Sporting industry/events and being confident to build rapport and relationships with customers.
Benefits:
* Opportunity to progress within the company.
* Full training provided to expand your knowledge base on all things sport and betting related.
* Equal opportunities employer.