Job Title: Fraud Prevention Specialist
In this position, you will be responsible for proactively handling client inquiries via callbacks and verbal/video client verification.
You will handle escalations of client inquiries about security systems via tickets, as well as manage problems related to security protocols and practices.
You will track fraud cases and trends, and create training and awareness material. Additionally, you will need to maintain up-to-date knowledge of the security industry, including social engineering, fraud schemes, mobile security, and information security.
This role requires 2+ years' experience in an information or fraud prevention role, a degree in STEM areas, and proficiency in Windows and/or macOS systems and basic office applications.
Fluency in English is mandatory, and excellent communication and interpersonal skills are essential for engaging with clients, building rapport, and actively steering communications to collect required information and assist.