If you need support in completing the application or if you require a different format of this document,please get in touch with at with the subject line: "Application Support Request". Role: Amazon Connect Implementation and Support EngineerJob Type: PermanentLocation: Letterkenny OnsiteReady to utilise your skills in the Senior Middleware Administrator?Are you looking for an exciting opportunity work in an IT infrastructure team supporting a government initiative?Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?Join Tata Consultancy Services as an Amazon Connect Implementation and Support Engineer. Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we're proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Be part of an exciting team who challenge themselves every day.Collaborate with customers and stakeholders.Work with customers and identify opportunities to support their strategy and improve their processes across functionsThe RoleThe Amazon Connect implementation engineer is responsible for the design, deployment, configuration, and support of Amazon Connect cloud contact center solutions. This role works closely with business stakeholders, solution architects, and developers to implement scalable and secure customer engagement platforms. Key responsibilities:The below outlines the main areas of responsibility:Design and implement Amazon Connect solutions for voice, chat, and omnichannel experiences.Configuring call flows, IVR, contact routing, Lambda integrations, and third-party tool integrations.Collaborate with stakeholders to understand business requirements and translate them into functional AWS connect solutions.Configure AWS services such as Lambda, Lex, S3 DynamoDB, CloudWatch, and IAM for seamless integration with Amazon ConnectManage integrations with CRMs, WFM tools, and analytics platformsMonitor and troubleshoot operational issues and optimize performanceCreate and maintain technical documents, SOPs, and knowledge basesYour ProfileKey skills/knowledge/experience:Strong knowledge of AWS ecosystem – Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API gateway, etc.,Programming and Scripting languages-, Python, JSON/YAML, SQL, etc.,DevOps and CI/CD- Git, Code Pipeline, Jenkins or similar. Deployment automation and version control for infrastructureProficient in building contact flows, queues, routing profiles, and prompts in Amazon Connect.Experience in speech services (Lex, Polly), CTI/CRM integration, and SAML-based authentication.Familiarity with contact center operations and ITIL/ITSM frameworksStrong communication and stakeholder managementAWS Certification (AWS certified solution architect -associate/professional)Degree/Diploma in computer science, Information systems or relevant.Relevant experience in implementing Contact Centre solutionsPreferred experience in working with Amazon connect implementationsGood to have:AWS certified (AWS certified cloud Practitioner, Solutions Architect or AWS certified developer)Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended).We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: "Adjustment Request" or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.