As a remote Customer Success Manager, you will play a vital role in driving the success of our users and key customer stakeholders. Your primary focus will be on building and maintaining strong relationships based on trust, transparency, and a commitment to their mission success.
Key responsibilities include:
* Training and mentoring customers on our platform to deliver maximum value from open-source data collection and analysis.
* Problem-solving daily and assisting customers with use cases that push the boundaries of what is technically possible.
* Acting as the voice of the customer internally to communicate feedback and requests to a cross-functional product team.
* Researching, exploring, and implementing new technologies to help our customers succeed.
Required skills and qualifications include:
* Experience with collecting Publicly Available Information (PAI), producing OSINT and/or OSINF, internet investigations, or thorough online research.
* A passion for technology and its potential to drive change.
* Comfort with preparing and delivering product demonstrations, training workshops, and customer briefs.
* An interest in both international current affairs and information technology advancements.
* An ethical, legal, and transparent approach to data collection.
Preferred qualifications include:
* Exposure to social network analysis and knowledge of clear, deep, and dark web investigation.
* Experience as an all-source analyst, business intelligence analyst, or law enforcement investigator.
* Experience working within a SaaS or digital consultancy environment.
* Ability to explain complex issues in a simple manner.
* Experience with data analytics, data and network analysis, or Agile software development methodologies.
We offer a range of benefits, including:
* The opportunity to join a growing tech company with a focus on employee wellbeing.
* A culture driven by core values of family first, nothing is impossible, and work hard, play harder.
* Regular travel opportunities around the US and abroad to see customers and meet colleagues.
Our company culture is built on servant leadership and extreme ownership. We strive to create a great workplace that supports employee wellbeing and provides opportunities for growth and development.
Keyword: CustomerSuccess