Chief Operating Officer
Clonmel Credit Union – Large, successful credit union with 30,000 members.
Role Profile
Reports to: Chief Executive Officer
Direct Reports: Project Manager, Risk & Compliance Officer, Data Management Officer, Operations Officer and associated staff.
Status: Permanent
Role Purpose
The Chief Operating Officer is responsible for day-to-day operational excellence across the Credit Union. The COO will lead robust risk management and regulatory compliance, evolve and execute the strategic plan, and configure the organisation for a sustainable future.
Key Responsibilities
Operational Management
* Direct and oversee Risk & Compliance, Operations, Outsourced, Digital and ICT functions.
* Establish operational processes, controls and KPIs that ensure efficiency and regulatory compliance.
* Drive continuous improvement and service excellence across all operations.
* Coordinate cross‑functional activities to ensure cohesive delivery of services to members.
Strategic Execution
* Work with the CEO to develop and execute the Strategic Plan.
* Lead operational implementation of strategic initiatives, particularly product expansion.
* Identify opportunities for innovation and service enhancement.
* Ensure operational readiness to support expanded product offerings.
Regulatory Affairs
* Maintain oversight of operational, credit, compliance, and technology risks.
* Coordinate with the outsourced Risk Management Officer to ensure alignment with the credit union’s risk framework and regulatory obligations.
* Ensure full compliance with Credit Union legislation, subsidiary regulations, and all other regulatory requirements, including AML and GDPR.
* Monitor external economic and regulatory environment and ensure organisational preparedness.
* Manage regulatory relationships, inspections, and submissions.
ICT & Operational Resilience
* Lead the implementation of the ICT strategy, ensuring alignment with business model evolution and regulatory expectations.
* Ensure operational resilience through robust systems, contingency planning, and incident response capabilities in line with Central Bank guidance.
* Coordinate internal alignment with the Digital Operational Resilience Act (DORA) principles ahead of formal applicability in 2028.
* Oversee cybersecurity controls and governance, ensuring protection of member data and business continuity.
* Ensure strong oversight of outsourced and third‑party ICT providers, including risk assessments and compliance with outsourcing regulations.
Leadership & Culture
* Lead by personal example, embodying the Credit Union's member‑centric values and ethical standards.
* Build and develop high‑performing teams across all operational areas.
* Foster a culture of accountability, collaboration, and service excellence.
* Support professional development and succession planning.
Reporting & Governance
* Deliver periodic reports to CEO and Board on operational performance, risk, and compliance.
* Deputise for the CEO during periods of absence.
* Present to Board committees as required.
Person Specification
Essential
* Third level degree as well as an appropriate postgraduate qualification.
* Minimum 10 years’ experience in broader financial services sector with at least 3 years at senior management level.
* Proven record managing multiple operational functions in regulated environment and knowledge of Central Bank of Ireland requirements.
* Strong knowledge of Irish financial services regulation and risk management frameworks.
* Credit Union or mutual/cooperative financial institution experience.
* Demonstrated leadership ability with record of leading a high‑performing team.
Key Competencies
* Strategic thinking and operational excellence.
* Risk and compliance management expertise.
* Strong financial acumen and analytical skills.
* Excellent stakeholder management and communication skills.
* Solution based thinking – change management and problem‑solving abilities.
* Technology literacy and digital transformation understanding.
* Genuine commitment to member service and cooperative values.
* High integrity and resilience under pressure.
Compensation
Competitive remuneration package commensurate with the seniority and scope of the role.
Application
Applications including CV to Billy Fitzgerald, Pathways HR – Closing Date for receipt of applications is October 30th, 2025. Shortlisting may apply and assessment will be undertaken based on the information provided in the application.
Equal Opportunity
Clonmel Credit Union Limited is an Equal Opportunities Employer.
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