We have an opportunity for a Team Leader to join our team on permanent basis.
This is a hybrid role, working at home and the Clonakilty office as required. Office days to be discussed at interview.
Job title:
Team Manager
Job Description:
As a Team Manager, your duties and responsibilities will include:
* Managing, coaching and developing a team to deliver excellent customer service.
* Achieving the attrition, absence and adherence targets.
* Ensuring accurate payroll management and minimising administration errors and overpayments.
* Working with your team members to meet customer needs in a responsive and efficient manner.
* Managing escalated problems and performing root cause analysis of any trends identified to improve customer experience.
* Driving employee engagement through effective communication in one-to-one meeting's, team meetings and workshops.
* Ensure all KPI's are met and adhered to.
* Delivery of weekly and monthly reports.
* Adhering to HR policies and procedures to provide a fair and consistent approach to managing staff
You'll have the following skills, knowledge & experience
* Self-motivated with the ability to think ahead
* Experience of managing and leading a team
* Excellent time management and prioritisation skills
* Ability to train and develop team members to achieve stretch results in a fast-paced environment
* Excellent communication skills which can be demonstrated to relay information appropriately at all levels – to be able to avoid and deal with conflict
* Flexibility and resourcefulness
* Ability to be based on site in our Clonakilty office
About Capita Experience:
The purpose of Capita Experience (CE) is to consistently drive outstanding value to our clients by delivering exceptional customer service, competitive pricing, and positive outcomes. Our vision is to be the global customer services partner of choice, led by data, enabled by technology, powered by people.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application. To make your application stand out, please ensure your relevant experience is outlined in your CV
We look forward to receiving your application
Location:
Clonakilty
,
Ireland
Time Type:
Full time
Contract Type:
Permanent