Job Title: Operations Excellence Manager
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About the Role:
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We are seeking an experienced Operations Excellence Manager to join our team. In this role, you will be responsible for driving operational excellence across our network of sites.
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Key Responsibilities:
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* Create and drive a culture of safety and wellbeing.
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* Analyse and implement changes to keep quality and productivity at a consistently high level.
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* Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility.
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* Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
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* Work collaboratively with management-level colleagues to standardise shift practices.
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A Day in the Life:
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You will work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You will also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You will also be a role model and mentor to new managers.
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About Us:
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Amazon Logistics handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
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BASIC QUALIFICATIONS:
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To be successful in this role, you will need:
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* A degree.
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* Relevant experience in people management.
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* Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
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* Relevant experience in using data or anecdotal evidence to influence business decisions.
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* Advanced proficiency in verbal and written English and local language.
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PREFERRED QUALIFICATIONS:
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Preferred qualifications are not required but may be beneficial:
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* Experience working with Lean, Six Sigma and Kaizen techniques.
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* Experience working in another logistics environment.
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* Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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About Us:
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Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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