Role: Client Account Manager Dublin (Fixed Term Contract)
Division: Client Services
Location: Hybrid working (2-3 days in Dublin office )
Salary: Starting salary between 35k-40k. Dependant on Experience
Are you passionate about building lasting client relationships?
Do you thrive in a dynamic environment where your contributions directly impact business growth?
We are on the hunt for a Client Account Manager to join our fantastic Client Services Team
Location: Hybrid working (2-3 days in Dublin office )
Our Ideal person:
* Have previous account management experience in a regulated industry
* Are a confident communicator over the phone who loves to problem solve
* Experience building strong relationships with all stakeholders
* A positive, friendly and driven predisposition
* Highly motivated and able to work in a fast pace environment
What you can expect from us:
* Hybrid/remote working
* 24 days annual, plus bank holidays
* Free onsite parking
* Company Pension
* Cycle to work scheme
* Employee Assistance programme
* Referral scheme
* Bonus scheme
* Death in service
Company Overview:
The Amtivo Group is a Private Equity Owned business in the early stages of its second investment cycle. This is an exciting opportunity to be part of a business with ambitions to grow significantly both organically and through an acquisitional strategy, and as part of a growing finance team it will provide the successful candidate with a broad range of experience in a constantly changing environment.
In this role, you will:
Reporting to our Client Relationship and Success Manager (CRSM) as a Client Account Manager (CAM), you will play a pivotal role in developing and maintaining strong client relationships.
Your mission is to understand client needs, propose tailored solutions, and contribute to the sustained growth of our business, aligning with budget and 3-Year Plan (3YP) objectives
Candidates must possess a good work ethic and excellent communication and interpersonal skills, both verbal and written, as well as being proficient time-managers, and genuine team players.
Responsibilities include:
* Develop and maintain trusting relationships with a portfolio of clients to ensure they do not turn to competition, supporting the growth of the business in line with the budget and 3YP.
* Acquire a thorough understanding of client needs and requirements to ensure we can tailor our service. Enabling the business to retain clients in line with retention targets supporting the delivery of the budget and 3YP.
* Expand the relationships with customers by continuously proposing solutions and products that meet their objectives.
* Ensure the appropriate products and services are offered and delivered to customers in a timely manner to uphold client satisfaction levels in line with business KPI's
* Serve as the link of communication between clients and internal teams ensuring any issues or opportunities are resolved in a timely manner with minimal impact to the client.
* Seek out new ideas and amend current systems to better enhance customer engagement with continual improvement culture making the company of choice to all customers – easy to work with. Thereby increasing customer retention and further improving business opportunities in the future.
* Continuously increase knowledge and expertise in the relative sector through training
* Foster a team player spirit by embracing the Amtivo mission, Vision and Values
* Acting as a single point of contact for a portfolio of clients, develop solid and trusting relationships and offering effective solutions for client needs.
* Negotiating contracts and close agreements with clients to maximize profits and support the growth of the business targets and objectives
* Regularly report on the progress of monthly/quarterly client retention and client feedback Collaborating effectively with all key internal teams to maximise client satisfaction and Amtivo retention expectations
If you think this great opportunity is for you, apply today
At Amtivo Group, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual's unique perspectives and experiences. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.
Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: €35,000.00-€40,000.00 per year
Benefits:
* Bike to work scheme
* Company pension
* Employee assistance program
* On-site parking
* Work from home
Experience:
* Account management: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* Ireland (required)
Work Location: Hybrid remote in Dublin, County Dublin