Job Summary/GoalsHelp develop and sustain a high quality well motivated team.Ensure that client’s expectations are met.Ensure that the financial operations or the teams and services under their remit meet targets and control requirements.Health and Safety Management for operationImplement industry best practice operations across the Service Delivery.Develop new ways of working through the application of innovative technologies, automation, and innovative operations.Sustainability – to demonstrate a commitment to JLL and client sustainability programs.Essential Duties And ResponsibilitiesManage relationship Client relationship and expected deliverables.Help manages vendor contracts including Custodial cleaning, Landscaping & Pest Control, Waste & Sustainability, Vending Services.Assist in managing direct team of FM’s, Building Fabric Techs, etc.Health and safety – ensure teams are compliant and involved in site EHS program.Maintain safety and security; monitor access; maintain appearance and overall environment of the organization and wellness facilities.Preparing, maintaining and submitting the reports and records to the Client and IFM teamTake part in reviewing, interviewing, hiring, coaching, supervisor, and assessing of new staff.Assist in budget control and ownership for the operation.Attend staff conferences and trainingsKey Performance MeasuresMeet and exceed Client relationship and expectations.High quality service levels for the siteManage budgets and forecast spendsManage all site facility servicesAssist in EHS EMEA programSkillsStrategic planning and budgetingVendor and contract managementRisk management and complianceEmergency response and business continuity planningStrong analytical and reporting skillsAbility to multitask and prioritize in a fast-paced environmentCustomer service orientationExperience5+ years of experience in facilities management or related role.QualificationsCandidate to have a proven background in facilities management with experience in managing large teams.Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field.Strong knowledge of building systems, and maintenance practices.Familiarity with relevant health and safety regulations and building codes.Excellent leadership and team management skills.Strong problem-solving and decision-making abilities.Proficiency in facility management software and Microsoft Office suite.Excellent communication and interpersonal skills.IFMA certification (CFM) or similar professional certification is preferred.
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