“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideGlobally unified systemsJob DescriptionScope of Position: The scope of this role is to join our Transcon Team made up of eight other colleagues to ensure timely and accurate movement of freight and information. We pride ourselves on providing an exceptional customer service within the Department. Below are the main responsibilities:Major Duties and Responsibilities:Ensure smooth and timely freight process flowEnsure accurate and timely data entry into ouroperational systemTrack and Trace Files and reporting information to customersUse export Workflow to manage the movement of the shipmentsEnsureaccurate and timely client and vendors billingEnsuredelivery of freight and timely clearance when applicableInteract with our customers in arranging their road shipments, meeting customer service standards.Contribute to maintain good relationships withsuppliersMeet compliance at all times to regulations internaland external in accordance with government regulations.Understan department process flow, and lookingfor best practices to improve operational efficiency and productivityEnsure all customers standard operatingprocedures in place and updatedMeet KPI standards in accordance with the Company’sproceduresEscalation of problems to Management whennecessaryQualificationsKnowledge:3-5 Years Experience withinRoad FreightExcellent organisational skillsBasic local regulatory knowledge for complianceHazardous materials certification (preferred)Skills:Pro-active, strong organizational skills.Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
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