Description
This opportunity is with Oracle Financial Services Software, a separate company and majority-owned subsidiary of Oracle Corporation.
Staff Consultant – Payments Production Support (Global PayPlus Support)
Why This Role Matters
Every day, millions of payments flow across Europe — from salaries to SEPA transfers to direct debits. Behind the scenes, our team ensures these transactions are safe, seamless, and always available. As a Staff Consultant in Production Support, you'll join a 24/7 team that supports over 350 million payments per year for the Bank of Ireland.
This is more than just a job — it's your chance to build a career in the payments domain, one of the most stable and in-demand areas of global finance technology.
What We're Looking For
Must-Haves
* Bachelor's or Master's degree in Computer Science, Banking, Commerce, or related field.
* 1+ year of technical experience (or graduate internship/entry-level role).
* Basic knowledge of Java, SQL, and Linux.
* Strong communication skills in English.
* Flexibility to work onsite in Cabinteely, Dublin (1–5 days/week depending on client requirements).
Nice-to-Haves
* Exposure to the banking/payments domain (SEPA, direct debits, credit transfers).
* Familiarity with Global PayPlus (GPP) solutions.
* Awareness of ITIL processes and change management.
Experience
* 1 to 3 years total experience in primary skills.
* Experience in providing Production Support.
Educational and Other Qualifications
* Should be an Irish/ EEA national
* Should hold a Bachelors/Masters Degree in Computer Science / Accounting / Banking / Commerce / Management.
* Fluency in English is a must.
Work Environment
* Should be willing to work anywhere in Europe.
Why Join Us?
* Stable domain: Payments never go out of date — it's one of the most reliable and in-demand areas in finance tech.
* Career growth: Perfect or someone who wants to learn on the job, ask questions, and be mentored by senior team members.
* Valuable experience: After 2–3 years, you'll have highly marketable skills.
* Client exposure: From day one, you'll work directly with the Bank of Ireland in a real-world production environment.
Career Level - IC1
#LI-VS2
Responsibilities
1. Work on a mission critical 24x7x365 production support environment providing support
2. Work on trouble shooting issues, finding root cause and resolving incidents
3. Work on the underlying issues causing the incidents & contribute to problem resolution
4. Contribute to a controlled change management processes
5. Use ITIL standards based processes to achieve deliverables that meet quality expectations of oracle/client.
6. Coordinate with offshore team for various incidents, problems and changes.
7. Adhere to defined Change Control Process of oracle/customer. Comply with oracle/customer audit/compliance requirements.
8. Perform proper handover/knowledge transfer at end of each assignment. Timely status reporting to supervisor.
9. Timely submission of timesheets for oracle/customers.
Qualifications
Career Level - IC1