Overview
Salesforce is seeking a Senior Incident Responder for our Cyber Security Incident Response Team (CSIRT) with a passion for information security and a strong understanding of digital forensics, incident response and security monitoring. The CSIRT is responsible for 24x7x365 security monitoring and rapid incident response across all Salesforce environments. We are the “tip of the spear” and the last line of defense protecting company and customer data from adversaries. This position is based in the EMEA region with a follow-the-sun operating model and on-call rotation. Applicants must meet all visa requirements to work and live in Dublin, Ireland.
Responsibilities
The Senior Incident Responder will participate in technical investigations during security incidents to protect critical infrastructure and our customers’ data from the latest information security threats. You will contribute to significant strategic projects, conduct threat hunts, enhance detection and incident response capabilities, and improve core CSIRT technologies and processes.
Required Skills
Minimum 5+ years of prior specialised security operations experience consisting of:
Operational experience responding to cybersecurity incidents in a production environment, including technical investigations, containment and remediation on large scale network compromises.
Operational experience performing incident response with Endpoint Detection and Response (EDR) solutions (e.g. CrowdStrike, Cybereason).
Operational experience with security incident and event management (SIEM) solutions (e.g. Splunk, Google Security Operations, Microsoft Sentinel).
Operational experience with monitoring devices (such as Security Service Edge solutions, network and host-based IDS/IPS, WAFs, database security monitoring systems, firewalls/routers/switches, proxy servers, antivirus systems, file integrity monitoring tools).
Experience with scripting, workflow automation or agentic AI capabilities.
Familiarity with core concepts of security incident response and the security threat landscape (incident response phases, attack vectors, threat actors, vulnerabilities, IoCs, TTPs).
The ability to build strong relationships with peers both internal and external to your functional group, and with peers/professional organisations outside the company.
Customer-centric attitude and focus on providing best-in-class service for customers and stakeholders.
Strong verbal and written communication skills; ability to communicate effectively and clearly to both technical and non-technical audiences.
Understanding of network fundamentals and common protocols (HTTPS, DNS, SMTP).
Understanding of operating system fundamentals and common DFIR tools and artifacts in macOS, Windows, and/or Linux/Unix (file system, memory, running processes, network connections).
Understanding of incident response and security operations within public cloud environments (AWS, Azure, GCP).
Willingness to learn new skills.
Desired Skills
Prior experience in a 24x7x365 operations environment.
Working proficiency with programming or scripting languages (Python, Bash, Go, PowerShell).
Ability to develop custom threat detection rules (YARA/IDS signatures).
Working knowledge of malware reverse engineering.
Relevant information security certifications, such as OSCP, SANS GCIH, GCIA, GCFA, GCFE, GX-IH, GX-FA and other related certifications.
Actively involved in the security community.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality and aims to create a workplace that’s inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Employees and potential employees are assessed on merit, competency and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, wherever they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions are fair and based on merit, and so are compensation, benefits, promotions, transfers, and training decisions.
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