Talent Acquisition Specialist | IT Sourcer | Data-Driven Strategy | Boolean Search & Market Mapping | Expert in Hard-to-Fill Tech Roles
Overview
We are looking for a Business Support Engineer to join one of our global IT clients in Dublin. This is a contract role offering hybrid flexibility.
Responsibilities
* Serve as technical point of contact for business users, ensuring smooth resolution of operational requests.
* Offer troubleshooting & technical assistance for internal tools and systems.
* Collaborate with engineering and operations teams to escalate and resolve technical issues.
* Document incidents and trends to inform improvements in support processes.
* Contribute to continuous improvement of support workflows and user experience.
Key Skills
* Technical proficiency — familiarity with SaaS internal tools, support systems, or enterprise workflows.
* Strong communication skills, both verbal and written, with business and technical audiences.
* Ability to problem-solve under pressure and manage quick turnaround support cases.
* Experience working in fast-paced, user-centric environments.
Experience
* 4+ years in technical support, business support engineering, or similar operational/technical roles.
Seniority level
* Not Applicable
Employment type
* Contract
Job function
* Engineering and Information Technology
Industries
* Software Development, Technology, Information and Media, and IT Services and IT Consulting
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