Reservations Manager - Dublin - Full time onsite
Reservations Manager - Dublin - Full time onsite
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Scope & General Purpose of the Job
To maximise hotel revenue, occupancy, and guest satisfaction by managing all reservation functions efficiently and professionally for The Louis Fitzgerald Hotel. The Reservations Manager plays a key role in revenue optimisation, team leadership, and ensuring a seamless guest booking experience.
Job Description
Location: Naas Road, Newlands Cross
Scope & General Purpose of the Job
To maximise hotel revenue, occupancy, and guest satisfaction by managing all reservation functions efficiently and professionally for The Louis Fitzgerald Hotel. The Reservations Manager plays a key role in revenue optimisation, team leadership, and ensuring a seamless guest booking experience.
About The Role
Key Responsibilities and Accountabilities
* Availability & Revenue Management
o Manage room availability effectively to maximise occupancy and average room rate.
o Regularly review and update hotel rates on the official website and third-party channels.
o Manage room allocations across all booking platforms and channels.
* Reservation Handling
o Take reservations via telephone, email, written correspondence, and in-house systems efficiently and professionally.
o Greet and assist guests with enquiries in a friendly and courteous manner.
o Accurately record reservation details, including transient and group business codes.
o Identify and handle commissionable bookings appropriately.
o Process and record deposits for individual and group bookings, ensuring credit applications are in place where necessary.
o Record special billing instructions and ensure correct routing for group accounts.
o Allocate rooms while considering guest preferences, special requests, and room availability.
* Reporting & Communication
o Prepare and distribute daily and weekly reports.
o Participate in weekly revenue meetings and support ongoing forecasting and yield strategies.
o Maintain consistent and clear communication within the Reservations team and across departments.
* Guest Experience & Upselling
o Actively promote food & beverage offerings and apply upselling techniques to drive ancillary revenue.
o Provide a seamless and high-standard pre-arrival experience for all guests.
* Team Training & Support
o Assist with the training and upskilling of the Reception and Front Office teams in reservation handling and system use.
o Foster a positive team environment that promotes staff morale, ownership, and accountability.
Candidate Requirements
* Previous experience in a similar role within a 3* or 4* hotel environment.
* Strong knowledge of hotel Property Management Systems (e.g. Opera, Protel, etc.).
* Excellent telephone manner and communication skills.
* Strong attention to detail and a proactive approach to problem-solving.
* Ability to work under pressure and manage time effectively.
* A team player who is flexible and committed to excellence.
What We Offer
* Competitive salary and bonus potential
* Meals on duty
* Staff discounts across the Fitzgerald Group
* Uniform provided
* Career development and training opportunities
* Supportive team environment
Please note: This job description is not exhaustive. You may be required to carry out additional duties as directed by senior management in line with operational needs.
Skills Needed
About The Company
The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.
Company Culture
With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.
Desired Criteria
Required Criteria
Closing DateMonday 2nd June, 2025
Contract Typefulltime
SalaryBased on Experience
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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