Job Title:
Parts Coordinator
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Job Description:
We are seeking a highly organized and customer-focused Parts Coordinator to join our busy team. This key role involves managing sales enquiries, parts orders, and coordinating service callouts.
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Key Responsibilities:
* Handling inbound sales calls for parts enquiries
* Sourcing parts via online supplier portals (catalogue-based ordering system)
* Quoting parts to customers, providing lead times, and following up on orders
* Quoting and scheduling service visits in coordination with our service team
* Managing emergency breakdown callouts and dispatching service personnel
* Processing online sales orders and managing component stock levels
* Offering technical assistance on electrical-related queries where possible
* Liaising with the service team on upcoming projects to ensure appropriate stock levels
* Providing regular updates and reports to management, the service manager, and accounts
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Ideal Candidate:
- Background in electrical or industrial parts/equipment preferred
- Excellent customer service and communication skills
- Strong organisational ability and able to manage a fast-paced workload
- Proactive, works well on own initiative, and thrives in a hands-on environment
- Comfortable with online ordering systems and basic technical queries (full training provided)
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Why Work With Us?
- Established business with nationwide operations
- Supportive team environment with full training provided
- Opportunity to build your technical knowledge and progress within the business