Customer Success Graduate - Digital Marketing Management PlatformLocation:Hybrid (Dublin-based)About SocioLocalSocioLocal helps multi-location businesses run effective local digital marketing at scale, think Facebook, Instagram and TikTok.With our SaaS platform, SocioConnect, head office teams can ensure compliance, monitor, and analyse the effectiveness of campaigns across thousands of stores. Meanwhile, store owners and managers gain the tools to engage more effectively with their local communities, enhancing brand loyalty and driving local sales through AI-driven social media management, localised insights, and reputation management tools.Our Customer Success team is all about ensuring that our customers know how to use our software and how to get the maximum out of the platform.Role OverviewIn this graduate role, you will help our customers get value from SocioConnect by guiding them through the platform, supporting their social media campaigns, and ensuring their content performs well. Your work will directly improve customer satisfaction, retention, and long-term adoption of the platform.Perfect for a marketing-minded graduate who wants experience in SaaS, content coordination, and customer engagement, or a tech graduate with an interest in Digital MarketingWhat You'll Do:Product SupportCurate social content and help set up campaignsPrepare assets, schedule posts, and monitor performanceProduce simple campaign summaries and insightsAssist Customer Success Managers with strategy recommendationsCustomer Success & CommunicationsSupport onboarding and product educationHelp build customer communication journeysAssist with newsletters, in-app messages, and product updatesUse tools like Intercom and CRM systemsWhat You'll LearnHow Customer Success works in a SaaS businessSocial media campaign setup, optimisation, and reportingLifecycle marketing and customer communication strategyHow enterprise and multi-location brands manage digital marketing at scaleAbout YouDegree in Marketing, Business, Communications, or related fieldStrong writer with good organisational skillsInterested in SaaS, digital marketing, and customer experienceQuick learner and comfortable using new toolsWorks well independently and collaborativelySupport & DevelopmentStructured onboarding and role-specific trainingMentorship from the Head of Customer Success & ConsultancyOpportunities to collaborate with Product, Marketing, and Customer Support teamsHow to ApplyPlease send your CV and a short cover letter to, outlining why you're interested in the role and what you hope to learn.Links to relevant projects or portfolios are welcome but optional.