Mobile Devices, Laptop and Desktop Technician
TECHSTAR IT LIMITED
Ref: #JOB-2411242
TECH STAR, 17 Dock Road, Galway, Co. Galway, H91 KX34
Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
TechStar is a leading independent, Irish-owned technology repair and sales company. We\'re looking for a motivated and skilled Mobile Devices, Laptop and Desktop Technician to join our team at our Galway store. This is a fast-paced role that combines your technical repair skills with exceptional customer service. You\'ll be responsible for diagnosing and repairing a wide range of mobile devices, including smartphones, tablets, laptops, and desktops. In addition to repairs, you\'ll play a crucial role in managing sales, maintaining inventory, and ensuring our customers receive a seamless and positive experience. This is a customer-facing role where you\'ll be the first point of contact for our customers. The ideal candidate will be a proactive, fast-learning, and results-driven individual who can work well both independently and as part of a team.
Responsibilities
* Perform timely and high-quality repairs on mobile devices, including Apple and Samsung smartphones, iPads, and other tablets.
* Manage the entire repair process, from documenting the initial issue to updating customers and ensuring all work is completed efficiently.
* Diagnose and troubleshoot faults on laptops and desktop computers.
* Meet, greet, and engage with customers in a professional and friendly manner.
* Drive sales and achieve personal and store-wide targets.
* Maintain accurate inventory of parts and manage stock orders.
* Handle front-of-house duties, including opening and closing the store and operating the cash register.
* Uphold the highest standards of lab maintenance and workspace organisation.
* Stay up-to-date with new mobile device and repair technologies through continuous learning.
Who We're Looking For
Essential
* Proven experience in a retail environment repairing smartphones and tablets.
* A strong background in sales and customer service with a track record of meeting KPIs and targets.
* Excellent communication and interpersonal skills. You must enjoy interacting with customers and be committed to going the extra mile for them.
* A professional, presentable, and enthusiastic attitude.
* Highly motivated, reliable, and able to work on your own initiative while also being a great team player.
* Exceptional attention to detail and the ability to multitask in a busy environment.
* The ability to fix laptops and desktops is a plus, but we will provide training on basic repairs.
* Flexibility to occasionally work in other locations as needed.
* If you are passionate about technology, a great problem-solver, and love helping people, we want to hear from you.
Desirable
* Ability Skills: Computer Literacy, Customer Service, Technical IT
* Competency Skills: Problem Solving, Teamwork, Time Management, Working on own Initiative
Sector
* other service activities
Career Level
* Experienced [Non-Managerial]
Candidate Requirements
Essential
* Minimum Experienced Required (Years): 2
* Specialising In: mobile phone repairs
Desirable
* Ability Skills: Computer Literacy, Customer Service, Technical IT
* Competency Skills: Problem Solving, Teamwork, Time Management, Working on own Initiative
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