Customer Service Advisor - Hybrid in Little Island page is loaded
Customer Service Advisor - Hybrid in Little Island
Apply remote type Hybrid locations Little Island Cork time type Full time posted on Posted 9 Days Ago job requisition id 10113189 *To be considered for this role, you must reside within the Republic of Ireland.
Capita Ireland is recruiting Customer Service Advisors to join our team, working on a hybrid basis from your home and our office in Little Island.
You will join a small, friendly, and dedicated team to support our clients' customers with general enquiries, ensuring a positive impression and proactive service at all times.
During your 8-week training and grad bay period, you will work full-time in our Little Island office.
Therefore, it is essential that you can commute easily to our office.
After training and grad bay, you will work hybrid, spending 2 days per week in the office and the remainder at home.
You will work across Monday to Sunday between the hours of 8 am to 8 pm, totaling 40 hours per week.
Our office address is: 2 Eastgate Rd, Castleview, Little Island, Co.
Cork, T45 EK50.
Applicants will be contacted around the 15th of August 2025.
Please keep a lookout.
Job title:
Customer Service Advisor - Hybrid in Little Island
Job Description:
What you'll be doing:
Handle a high number of customer queries via telephone, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we're looking for:
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA's and KPI's
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
What's in it for you?
You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€28,08 per annum
22 days holidays plus the opportunity to purchase additional leave
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work scheme....
and plenty more
What we hope you'll do next:
Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.
Location:
Little Island
,
Ireland
Time Type:
Full time
Contract Type:
Permanent
Similar Jobs (2)
Irish Speaking Customer Service Advisor - Hybrid - Immediate Start
remote type Hybrid locations 2 Locations time type Full time posted on Posted 30+ Days Ago
Customer Service Advisor - Part Time and Full time available
remote type Office Based locations 2 Locations time type Full time posted on Posted 3 Days Ago
#J-18808-Ljbffr