Job Title: Strategic Enterprise Csm: Drive Adoption
A software management company is seeking an experienced professional in County Cork, Ireland.
You will manage a portfolio of strategic accounts, ensuring customer satisfaction and retention through effective engagement and success plans.
* Effective account management skills with the ability to develop and implement tailored success plans.
* Over 3 years of customer success experience, strong organizational skills, and a proactive approach to driving customer value.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. You will be part of a collaborative team dedicated to maximizing client success within platform security solutions.
Key Responsibilities:
1. Manage a portfolio of strategic accounts, identifying opportunities to drive customer satisfaction and retention.
2. Develop and implement tailored success plans to meet the needs of each client.
3. Build and maintain strong relationships with clients and stakeholders, providing exceptional customer service and support.
Required Qualifications:
* Over 3 years of customer success experience.
* Strong organizational skills and the ability to prioritize tasks effectively.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
Benefits:
Join our dynamic team and take advantage of the following benefits:
* Opportunities for career growth and development.
* A collaborative and supportive work environment.
* Competitive salary and benefits package.