Role Summary:
This role is designed to provide exceptional customer service and administrative support. As a key member of our team, you will be responsible for managing day-to-day customer interactions, dispatching service requests, and ensuring prompt responses and timely resolutions.
Key Responsibilities:
* Act as the initial point of contact for all types of service requests, providing clear and concise information to customers.
* Coordinate with service engineers to ensure maximum utilization of billable resources.
* Process service requests through various channels, including phone, email, and in-person interactions.
* Assign customers calls and schedule on-site appointments, ensuring that customers receive timely and effective service.
* Communicate with customers regarding incident progress and deadlines, providing regular updates and status reports.
Requirements:
* Able to document information accurately and efficiently, using industry-standard software applications.
* Strong computer skills, with proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
* Excellent listening and communication skills, with the ability to interact effectively with customers and colleagues.
* Organized, detail-oriented, and self-motivated, with a strong focus on delivering high-quality results.
* Ability to work independently and manage multiple priorities, with minimal supervision.