Talbot Hotel Midleton, is recruiting for an experienced and reliable Day Porter to join our exceptional team in a full time capacity. The Day Porter has a responsibility to assist the Department Managers in their daily duties.
Overall Job Purpose
To ensure that all guests receive a warm, memorable and personalized welcome. Ensuring that guest needs are anticipated and that any requests are actioned. Complete tasks accurately and within given deadlines
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Role Specific Duties:
* To arrive for work on time and in proper uniform.
* To adhere to company's Clocking Procedure
* To ensure a high standard of personal hygiene and grooming.
* To ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets;
* To liaise with front office regarding all aspects of client's requirements
* To set up and deliver room service requests when required
* Assist other departments as and when required and according to company standards.
* Follow rigidly and observe all hygiene regulations.
* Oversee the general upkeep of public & staff areas
* To anticipate guest needs at all times
* To carry out our customer relations policy ensuring that we maintain 4 Star standards.
* To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005.
* To report and where possible take action on incidents of accidents or damage in the Hotel.
* To familiarise and adhere to Company Policies and procedures as outlined in your staff handbook.
* To ensure that necessary steps are taken to safeguard Company money, goods, and assets.
* To report any customer comments to Management.
* To be proactive in maintaining energy efficiency within the Hotel.
* To establish and maintain a good working relationship with other members of staff and Management at all times.
* To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
* To deal with customer complaints in an efficient and professional manner and to notify Management of these.
* To upsell the Company products and services where possible.
* Any other sundry task not mentioned but within the scope of the job
Additional Duties
* To ensure professionalism and integrity at all times when communicating with both internal and external guests;
* To make certain that the four star standard of the hotel is portrayed in all your actions and dealings with internal and external guests alike;
* To establish and maintain a good working relationship with your colleagues and management at all times;
* To have total product knowledge of each properties services and facilities, and a complete knowledge of Talbot Collections product offering as a whole;
* To familiarise and adhere to company policies and procedures as outlined in the staff handbook;
* To be present and punctual for all inhouse/external training programmes when requested;
* To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005;
* To take a proactive involvement in Health and Safety ensuring to report and where possible take action on incidents of accidents or damage in the Hotel;
* To be proactive in maintaining energy efficiency within the Hotel;
* To comply with all policies and directives of the Collection;
* Any other sundry task not mentioned but within scope of the job.
Some of the benefits of joining the team:
* Join a company and culture that put their team first
* Training and Development Opportunities we invest in our people
* Being part of a progressive & growing company.
* Contributory company pension scheme.
* Company Life Insurance Scheme
* Free parking
* Staff meals
* Employee Assistance Programme
* Talbot Collection Friends and Family Rates on accommodation
* Bike to Work
* Christmas Savings Scheme
* Talbot Hotel Midleton is an equal opportunities employer and part of the Talbot Hotel Collection***