ColtonMotors,establishedin1982,familyrunbusinesswhichoperatestwodealerships covering Offaly and Westmeath and holding franchises for - Ford, Mazda and SEAT.
Colton Motors now wishes to recruit a Senior Service Advisorlocated in Tullamore.
Job Purpose
TobethefocalpointofcontactforourDealershipcustomers,requiringservicingorrepairto their vehicles.
Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
Key Responsibilities:
* Managing all service telephone and walk-in enquiries on behalf of the Dealership.
* Greeting and assisting customers, understanding their service needs and providing recommendations based on the manufacturer’s guidelines and the vehicle’s condition.
* Planning for incoming work and distribution to technicians that will maximise quality and efficiency.
* Reviewing vehicle and customer history to identify potential additional work requirements (such as recalls, or items noted at last service).
* Ensuring 100% adherence to the Vehicle Health Check process. Share findings with customers and prioritise necessary repairs and maintenance.
* Liaisingwithpartsdepartmenttoorderpartsavoidingdowntime,lostrevenueand/or customer dissatisfaction.
* Providing customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
* Keepingcustomersinformedoftheprogressoftheirserviceorrepairwork,including any unexpected delays or additional repairs required.
* Managing the handoverand administration of Customer Service Vehicles.Explaining the work carried out on the vehicle ensuring customer’s full understanding and authorization.
* Preparing and explaining invoices to customers, collecting payments.
* Ensuringwarrantystandardsareadheredtoandalldocumentationiscompletebefore passing to the Service Manager for warranty submission.
* Ensuring a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally. Managing any necessary liaison with the Service Manager regarding customer dissatisfaction. Follow up in line with Dealership procedures.
* Maintaining safe working practices and abiding by the working rules and standards of the Dealership.
* Maintaining accurate and organised service records, includingcustomer information, vehicle details, service history, and repair orders.
* Raising any equipment issues with the Service Manager.
* Completing any other appropriate activities as specified by the Service Manager.
The successful candidate will have;
* Minimum of 2 years’ service advisor experience.
* Previous experience in the motor industry is essential.
* Demonstrate a strong interest and knowledge of the motor industry.
* CDK / Keyloop (Kerridge) and Auto VHC experience is advantageous.
* Be highly motivated and able to work on their own initiative.
* Strong communication and interpersonal skills.
* Excellent problem-solving and organisational skills.
* Ability to work in a fast paced, team orientated environment
* Proficiency with computer software and service management systems.
* Full, clean driving licence.
Skills:
* Customer Focused
* Target Driven
* Attention to Detail
Benefits
* Competitive Salary
* Ongoing Training
* Free Car Parking
* BiketoWorkScheme Savings Scheme
* Employee Assistance Programme
* 21 Days Annual Leave
* Bonus / KPI Structure
IMPORTANT INFORMATION
We value and thank you for your enquiry. We are committed to an honest appraisal, therefore if we have not contacted you within 5 days of your application, we have determined that your experience and skills do not match the very specific criteria required.
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