Front desk assistant

Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same?


Job Summary:

We're seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our front office, you will be responsible for providing world-class service to our guests, ensuring their stay with us is memorable and enjoyable.

* Welcome guests upon arrival and assign rooms as required.
* Perform all check-in and check-out tasks efficiently and effectively.
* Inform customers regarding authorization and payment methods and verify credit card data.
* Register guests and collect essential contact and payment information.


Key Responsibilities:

Customer Service: Provide top-notch service to our guests, responding to their needs and concerns in a prompt and professional manner.

Communication: Develop and maintain excellent communication skills, both written and verbal, to effectively interact with guests, colleagues, and management.

Problem-Solving: Remain calm and composed when dealing with challenging situations, utilizing your problem-solving skills to find solutions that meet our high standards.


Requirements:

To succeed in this role, you'll need:

* Excellent organizational and time-management skills.
* Strong teamwork and collaboration abilities.
* Fluent English language skills (additional languages an advantage).
* Ability to work flexible hours, including day, evening, and weekend shifts.
* Computer literacy and knowledge of property management systems.


Benefits:

We offer a range of benefits to support your well-being and career growth:

* Discounts on spa treatments, hotel stays, and golf games.
* Free car parking and staff appreciation initiatives.
* Opportunities for professional development and education assistance.


Qualifying Criteria:

Good organizational skills, strong team player, excellent communication skills, positive attitude, ability to work flexible hours, ability to remain calm under pressure, computer literate, and additional languages an advantage.