Guest care, front of house:
Warm welcome, check-ins, pre-treatment briefings, post-treatment aftercare, complaint resolution with grace.
Daily Operations: Schedule therapists, manage room turnarounds, maintain stock and linen, open/close procedures, POs and cash-up.
Five-star service standards: uphold Drumhierny protocols ( amenities, aroma, music, cleanliness) across treatment rooms and relaxation areas.
Wellness Retail and Upsell: Recommend addons and wellness retail with authenticity.
Compliance and Safety: Hygiene logs, risk checks, incident reports, vendor coordination, uphold sustainability practices.
Team Rhythm:
Briefings, shift rosters, therapist support and smooth handovers to management.
You'll Bring
1-2+ years in Spa/Wellness/Hospitality front of house or coordination (boutique or luxury preferred).
Natural host energy: unflappable, attentive and solutions-focused.
Strong Organisation: Scheduling, stock control, immaculate standards.
Confident with POS/Booking Systems and basic reporting.
Love of outdoors and a genuine interest in wellbeing.
Current first aid (or willing to certify) and excellent English.
Nice to have: Beauty/holistic therapy certification: Irish hospitality experience: knowledge of ECO/Green Practices
Job Type: Full-time
Pay: From €31,000.00 per year
Benefits:
* On-site parking
Work Location: In person