Technical Support Engineer Job Description
We are industry experts in troubleshooting and resolving technical issues. Our team drives business growth by delivering exceptional customer service.
Main Responsibilities:
* Customer Engagement: Resolve technical support requests via multiple channels while educating clients on product use.
* Issue Investigation: Reproduce technical issues and investigate integrations.
* Demonstrations and Conversations: Lead product demos for customers and participate in product conversations with internal teams based on client feedback.
* Product Specialization: Train as a specialist in one or more product areas.
The ideal candidate is a self-motivated, detail-oriented individual with a desire for continuous learning. They should be an effective communicator, a critical thinker who defaults to a client-centric approach, and have some programming experience and basic knowledge of Linux.
Key Qualifications:
* Communication Skills: Excellent written and verbal communication skills.
* Critical Thinking: Default to a client-centric approach when resolving technical issues.
* Programming Experience: Basic knowledge of programming languages and concepts.
* Linux Knowledge: Familiarity with Linux operating systems.
What We Offer:
We value diversity and welcome candidates from all backgrounds. We offer competitive benefits, career development opportunities, and a collaborative work environment.