The Rose Hotel is a 4 star hotel located in Tralee, Co Kerry. We have 161 bedrooms, 2 restaurants, 2 bars, 4 meeting rooms, function room, gym and spa.
The Rose Hotel Tralee has an excellent opportunity for a customer-focused, friendly and energetic person to join our Front Office Team as a Hotel Receptionist.
This is a full-time role, with the successful candidate required to work shifts including early, late, mid shifts, weekends, and public holidays.
Main duties of the role to include:
* Checking in and out guests in a friendly and timely manner.
* Anticipating guests' needs and ensuring that service is provided to the level they require and beyond their expectations.
* Attending training as required.
* Responding to any telephone or email reservation enquiries.
* Following procedures in relation to opening/closing duties.
* Having a good knowledge of the local area and attractions to answer any guest queries.
* Being a team player, therefore being flexible in your role and assisting other departments if necessary.
* Carrying out any other duties which may be asked of by management.
Qualifications for the role include:
* At least 1 year of hotel reception experience in a medium/large hotel.
* A working knowledge of Guestline is a distinct advantage or a similar front office system.
* Proficiency in Microsoft Office.
* Experience in cash handling.
* Focus on upselling and cross-selling within the hotel.
* Ability to take initiative.
* A keen eye for detail.
* Ability to work in a fast-paced, busy office environment.
* Excellent telephone and email communication skills.
* Excellent written and spoken English.
* Enjoyment of working as part of a team.
* Passion for customer care.
* Ability to work shift work including weekends and public holidays.
Benefits of working in The Rose Hotel:
* Full-time employment as the hotel is open all year round.
* Provided with a uniform.
* Training in the role.
* Free car parking.
* Free tea/coffee.
* Access to the hotel gym.
* Bike to Work Scheme.
* Employee Assistance Program available for staff.
* Training provided on the job.
Note: We are unable to apply for a work permit for this role at the present time.
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