We are currently seeking a Customer Success Agent to work remotely for a team based in Cork.
What We Offer
* Competitive annual salary, ranging from €30,000 to €35,000, based on experience and qualifications.
* Flexible work schedule
* Full Remote
Responsibilities
* Manage incoming customer inquiries via email, phone, and chat
* Provide exceptional customer support by understanding and addressing customer needs and concerns
* Troubleshoot technical issues and escalate complex cases to the appropriate teams
* Proactively identify opportunities to improve the customer experience and implement solutions
* Collaborate with sales, product, and engineering teams to advocate for the customer and drive product improvements
* Maintain accurate records of customer interactions and follow up as needed
Minimum Requirements
* Prior experience in a customer service role.
* Excellent verbal and written communication skills to effectively interact with customers.
* Proficiency in utilizing customer service software, CRM systems, and other relevant tools.
* Ability to work autonomously as well as collaboratively within a team setting.
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