Engineering Service & Operations Manager
Engineering Service & Operations Manager
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Executive Edge Recruitment provided pay range
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Recruitment Consultant at Executive Edge Recruitment
Our Clients, a multi-nation business who supply, install and maintain Equipment, are looking to recruit a Service Operations Manager to manage and develop their growing team of Field Service Engineers and support staff.
(c. 35 staff in total)
You will be a member of the Senior Management Team reporting to the Managing Director and be responsible for the strategic & operational leadership of all Service-related activities.
This includes managing service delivery, driving growth in service sales, optimising operational performance and delivering a seamless, customer centric experience.
The Role:
Working with the Managing Director and Senior Management Team you will Develop and Implement Company Service Strategy to increase Service Revenue & Margins
Be part of Team to identify potential acquisitions and assist on integration of any new businesses acquired.
Define and measure Service Team KPI's
Lead Negotiations with Key Customers on Service Tenders
Work with Installations Co-ordinator to ensure all new Equipment sales customers are offered a Service contract
Follow up with Customers who have previously installed Equipment but who do not have a service contract currently
Be link with Sales Team where upgrade opportunity / new sales opportunity for equipment exists
Work with Regional Service Managers & Service Co-ordinators to ensure all customer calls are responded to promptly
Assist with Service Quotations
Ensure Service Invoicing is accurate and complete
Leads, recruits, trains and develops the Service Team to achieve required results
Ensure adequate level of Spare Parts available in Warehouse and Engineer vans to minimise response time
Ensure Health & Safety remains number 1 priority for all Service Work
Continuously work on Service Systems to improve performance & efficiency
The Person
Excellent people management skills & experience - leading, directing and motivating staff
Commercially Aware with P&L understanding
Excellent Customer communication skills with ability to work under pressure
Instil culture of excellent customer service within Service Team
Knowledge of Industrial Equipment Service or similar industry a distinct advantage
Electrical and/or Mechanical Qualifications also an advantage
For more details call Keith on 01 9121892 or email your CV to
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management
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