Join to apply for the Receptionist role at The Lodge at Ashford Castle - part of The Red Carnation Hotel Collection.
The Lodge at Ashford Castle is a country house hotel located within the magnificent 350‑acre estate of Ashford Castle, overlooking the beautiful Lough Corrib. The property offers fine dining in Wilde’s Restaurant and a range of estate activities, making it one of Ireland’s finest wedding destinations.
Responsibilities
Your key responsibilities as a Receptionist include providing guests with the highest levels of care and personal attention, anticipating their needs and exceeding expectations. This involves:
* Managing all arrivals and departures in a friendly and efficient manner in line with hotel standards.
* Answering calls in a warm and welcoming tone and effectively transferring them to the correct extension.
* Supporting the reservations team with the completion of reservations as required.
* Operating the computerised system (Opera Cloud) for reservations, arrivals and departures while ensuring all information is accurate and up to date.
Qualifications
* Friendly and outgoing personality.
* Previous experience is a plus.
* Enthusiastic and flexible; able to work 3 to 4 days over a 7‑day period, including some weekends.
* Strong communication skills and attention to detail.
* Legally eligible to work in Ireland.
* Ability to handle busy situations and manage workload effectively.
* Knowledge of the Opera system is a plus.
Benefits
* Professional, award‑winning training and development opportunities.
* Discounted accommodation rates with the Red Carnation Hotel Collection.
* Annual staff appreciation party and other employee recognition events.
* Discounted rates with many local businesses and third‑party service providers (including estate activities).
* Heavily subsidised accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
* Friend and family bonus scheme.
* Two paid volunteering days each year.
* Holiday allowance increasing with length of service up to 25 days.
* Hotel‑based recognition incentives.
* Free access to employee assistance programme.
We are an equal opportunities employer. The successful candidate must be legally eligible to work in Ireland.
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