We are recruiting on behalf of a leading international digital bank that is transforming the way customers manage their finances. Known for innovation, transparency, and customer-centric values, this bank offers modern banking solutions through a fast-growing digital platform.This is an exciting opportunity to join a dynamic and international environment, supporting English-speaking customers.Your RoleAs an Operations Customer Expert, you will be the first point of contact for customers via phone, email, and chat, delivering high-quality support and ensuring an excellent customer experience.Key ResponsibilitiesHandle customer enquiries via chat, phone, and email, aiming for first-contact resolutionManage customer cases end-to-end, including complex issuesSupport fraud investigations, disputes (chargebacks), and complaintsIdentify and assist vulnerable customers with empathy and professionalismAdapt to changing processes, tools, and customer needsCollaborate with colleagues and contribute to continuous improvementWhat We Are Looking ForC1/C2 level of English (mandatory)Minimum 12 months of experience in Customer Service, Banking, Financial Services, or Insurance in Ireland or for Irish market.Strong communication skills with a customer-first mindsetConfident decision-making and problem-solving abilitiesComfortable working with multiple systems and digital toolsFlexible, resilient, and detail-orientedWorking ConditionsWork in Office in Lisbon, Portugal40 hours per week, 8-hour shifts + 1-hour lunch breakRotating shifts, Monday to Sunday (24/7 operation)Portuguese employment contract22 days of paid annual leave + public holidaysWhat We OfferCompetitive salary packagePaid professional trainingHealth insurance from day oneMeal allowancePerformance-based monthly bonus (up to €300)International, multicultural work environmentCareer development and learning opportunitiesRelocation Package (for international candidates)Company-provided accommodation (utilities & cleaning included)Full relocation support (costs and logistics)Annual flight to home countryAdministrative and legal support (visa, documentation, housing)Local language classesWhy Apply?This role offers more than just a job — it's a chance to build an international career while living in Lisbon, one of Europe's most attractive cities, and working within the digital banking sector.Apply now and take the next step in your careerJob Type: Full-timeAbility to commute/relocate:Cork, County Cork: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)Application question(s):Availability to work in Lisbon, Portugal to start on February 12th, 2026Education:Junior Certificate (preferred)Experience:Banking/Insurance in Ireland or in Irish Market: 1 year (required)Language:English C1/C2 (required)Licence/Certification:Work Permit in Portugal (required)