Consistently delivering effective administrative, customer service and interpersonal skills, the job holder will play a key role in supporting the team's objectives in line vision of the business whilst ensuring outstanding customer service at all times and working within the Company's key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership. Key responsibilities and accountabilities, includes but not limited to:- Develops and maintains excellent working relationships with all departments and team members. Communicates professionally and effectively with customers by email, phone and online platforms To identify spare parts effectively via online factory resources across all divisions Raise sales orders, purchase orders and invoicing to both internal departments and to customers Process parts details onto system to provide information and pricing to enable effective ordering Communicates regularly with broader team members to highlight any issues concerning parts identification and procurement Assists in establishing communication to customers in respect of any issues or delays in parts requirements Responds promptly to internal and external customers, knowing who to approach for additional support and assistance Proactively contributes to departmental meetings, suggests ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures Manages personal time schedule and productivity Takes the initiative to establish progress with supplier orders and can identify when there is a need to chase or follow up Processing of Field Service engineer spare parts returns, both new and used Update warranty returns log and communicates with service administrators to clear WIP. Processing of returns to designated factory - new parts, warranty and service exchange Any other duty as required by management commensurate with the post Person Specification Education, Training and Qualifications Leaving cert or equivalent Experience & Personal Attributes Experience in the construction plant or transport distribution industry Able to identify skills applied in either parts, warranty or service departments Smart and well presented Team player Good communicator at all levels Flexible approach to work Be able to travel UK & Ireland as required to support business requirements. Keep up to date on technical skills and knowledge Attend training as required If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website. Skills: Parts Machinery. Refrigeration customer service