Senior Facilities Manager – Real Estate Managed ServicesJLL Facilities Services | EMEAPosition OverviewLead the delivery of comprehensive Facilities Services through a multi-disciplined team approach, with a strong focus on Dublin operations. Provide oversight and coordination of the Salesforce London Tower PMO initiative, ensuring alignment across workstreams. Drive exceptional client service delivery, operational excellence, and strategic growth by embedding best practices, fostering collaboration, and delivering measurable value.Key ResponsibilitiesStrategic Leadership & Service DeliveryLead a multi-disciplined team to deliver all services under Facilities ServicesEnsure consistent delivery against client agreements, including all contractual obligationsIdentify, present, and implement opportunities for growth and continuous improvementManage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecastsPrepare accurate revenue forecasts based on client commitments and present monthly/quarterly business reviewsLondon Tower PMO LeadershipCo-create and oversee workplace readiness plans across work streams aligned with phased project delivery for new office openingsPartner with Salesforce functional owners and teams to support readiness across 10 key workstreams: Hospitality, Office Services, Facilities, Communications & Change Enablement, Operations, Global Security & Services, Design, Business Technology, MEP, Space PlanningManagement & CoordinationManage each workstream and align with Real Estate SF and WPS SFEnsure each workstream functional owner sets out tasks, timelines, milestones, and deliverablesSet up cadence with individual workstream owners to ensure they are on trackIdentify and manage intersecting tasks within workstreams for seamless deliveryProvide project coordination and programme oversight, ensuring alignment and progressionSet up project team cadence with all workstream owners and extended project teamTrack and monitor project progress, evaluating performance and driving accountabilityOperational Excellence & Team LeadershipTrack and follow up progress for operational projectsSupport stabilization of JLL/Salesforce team including redefining structure with change enablementTrack progress and follow up for each teamCompile progress and press for action when neededManage, motivate, and develop internal teams, fostering inclusive and cohesive environmentsOversee project management for day-to-day operationsIdentify, assess, and mitigate program-level risks while managing organizational changesCommunication & Stakeholder ManagementCreate and share weekly updates in the form of meeting notes and periodic communicationsCommunicate effectively with stakeholders, including executive leadership, providing timely updatesProvide Change Enablement & Communications supportEstablish cadence meetings for progress tracking across all functional areasStandards Implementation & Transition ManagementSupport continuous development and implementation of EMEA Salesforce standards, best practices, and proceduresSupport the implementation of global standards, best practices, and proceduresEnsure smooth project closeout and transition to business operationsManage transition to steady-state business operationsProvide change enablement and communication supportProject management for day-to-day operationsCompliance & SafetyEnsure Health & Safety procedures and practices are embedded and followed at all timesBe available for travel across EMEA as requiredEssential QualificationsRequired Skills & ExperienceFacilities Management Experience essential, Project Management desirableStrong business operator with excellent communication, negotiation, and influencing skills across all levelsProven Customer Relationship Management (CRM) capabilities with commitment to high-quality delivery in fast-paced environmentsExperience in leading multi-disciplined teams across regions or large-scale operationsTechnical ExpertiseDeep knowledge of at least one core competency in facilities management, ideally Soft ServicesStrong commercial and financial awarenessProficiency with Google Suite (Gmail, Sheets, Slides)Demonstrated ability to build and maintain collaborative networks internally and externallyProven capability in navigating complex client organizationsStrategic & Leadership CapabilitiesStrategic thinker with proven ability to develop and implement strategies and deliver on agreed targetsStrong prioritization, problem-solving, and decision-making skills with an innovative approachAbility to manage intersecting tasks across multiple workstreamsExperience with change management and organizational transformationKey Success MetricsAchievement of all SLA and KPI targets across service deliveryEffective coordination and alignment of 10+ workstreamsSuccessful stabilization and restructuring of London JLL/Salesforce teamsRevenue forecast accuracy and client satisfaction scoresSmooth transition from project delivery to steady-state operationsTravel RequirementsAvailable for travel across EMEA as required to support regional operations and client engagement.Seniority levelAssociateEmployment typeFull-timeJob functionGeneral Business and EngineeringReferrals increase your chances of interviewing at JLL.Location: Dublin, County Dublin, Ireland
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