We are a busy Volkswagen dealership based in Ballybrit, Galway, and we are seeking a Showroom Host / BDC Customer Contact Specialist to join our team in a job-sharing capacity. This role is perfect for someone who enjoys engaging with people, thrives in a busy environment, and takes pride in creating a welcoming atmosphere.As the first point of contact for visitors and callers, you will represent the face and voice of Western Motors. You’ll support both the Sales and Aftersales teams through a mix of customer service, administration, and communications duties.ResponsibilitiesDeliver a warm, professional welcome to all customers and visitors.Manage inbound calls, messages, and showroom queries efficiently and courteously.Make outbound calls for service reminders, booking confirmations, and customer follow-ups.Maintain the presentation and cleanliness of all customer-facing areas.Support the Business Development Centre (BDC) with campaigns, CRM updates, and administrative tasks.Handle a variety of office duties including post, stock orders, and documentation uploads.Contribute to our commitment to customer care and continuous improvement.QualificationsHas excellent communication and interpersonal skills.Is organised, adaptable, and able to manage multiple priorities.Is confident using telephony and CRM systems (training provided).Enjoys being part of a close-knit, customer-focused team.Previous experience in a front-of-house, reception, or customer service role is desirable but not essential — a positive attitude, enthusiasm and professionalism are what matter most.
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