Job Title: Fleet & Workshop Support Specialist
Location: Waterford
Employment Type: Full-time
Euro Tachograph Solutions (ETS) is a Waterford based family run business set up in **** providing tachograph analysis solutions to the transport industry.
The aim of ETS is to keep commercial drivers legal and compliant with the driver's hour's legislation and the working time directive through the use of innovative products and services
About the Role
We are seeking a motivated and reliable individual to join our team as a Fleet & Workshop Support Specialist.
The ideal candidate will have experience in the haulage or passenger transportation industry and a strong interest in supporting customers with both hardware and software solutions.
Full training will be provided for the right candidate.
This full-time role is based at our head office at Airport Business Park, Waterford.
Key Responsibilities
Provide phone, email and remote support to fleet and workshop customers for hardware and software
Perform remote installation of software for new and existing customers
Deliver remote training sessions to help customers confidently use our software
Carry out local on-site hardware setup when required
Assist customers with questions related to tachographs, including driving and rest time regulations
Maintain accurate records of customer interactions, support tasks, and technical issues
Collaborate with the internal team while also managing tasks independently
Ideal Candidate
Previous experience in haulage or passenger transport is highly desirable
Strong IT skills with the ability and interest to learn new systems quickly
Excellent written and spoken English
Strong customer support skills
Great communication skills and a positive, professional attitude
A proactive team player who can also work independently
Willing to learn and develop new skills
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